Returns and Refund Policy

Returns and Refund Policy

You may return new and unworn items in their orginal packaging within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
If you need to return an item, simply click on the following link to begin the simple process. http://tradelinetools.com.au/index.php?route=account/return/insert . We would also appreciate a phone call beforehand on 03 8383 1877 advising why you would like to return the item purchased so we can make the process as easy as possible or provide a solution . We'll notify you via e-mail of your refund once we've received and processed the returned item.